Our Privacy Policy

Thank you for visiting Lucia Agency’s Website (hereafter “Website”). We appreciate your interest in our marketing and communications consulting agency. We are firm believers in ethical marketing and communication and are committed to the protection of your information. This privacy policy explains how your information is collected, stored, used, and shared when visiting our Website.

Why We Collect, Use, and Share Your Information

We collect, use, and share your information for the following reasons:

To provide you with consulting services. When you submit information on our “Let’s Chat” form (hereafter “Form”), such as your full name, email, phone, and tell us about yourself and your business, we will use that information to respond with information about our services and a request to discuss our services further.
To contact you by email. When you submit information through our Form, we will use that information to periodically contact you via email regarding future free- and paid-workshops, trainings, and events offered by our agency.
To compile aggregated statistical data which we or our organizational partners may use to provide and improve our services. This data includes information such as how our users came to our Website—such as through an online search or social media links—how long a user was on our page, and demographic information.
To comply with any applicable laws and regulations.

How and What Type of Information We Collect

We collect the following information from you:

When you visit our Website:

Name of your internet service provider;
Your IP address;
Your web browser and operating system;
The search engine, social media platform, or website that led you to our Website;
The pages you viewed on our Website, inclusive of date, time, and duration, as well as the order in which you viewed them;

When you complete the Form on our Website:
- Full Name;
- Email;
- Phone;
- The information you provide about yourself and your business.

How We Use Tracking Technologies and Services to Collect This Information

A cookie is a small file placed on your device. This file can then be accessed by a website or internet service (such as Google Analytics) to identify your computer. Cookies enable websites and internet services to track your activity within the website or service and across the internet. The information collected can include:

Information about your device, such as device type, model, screen resolution;
Information about your device’s software, such as operating system and web browser used;
Information about the network you are using, such as your IP address, geographic location, behavior on a website, date, time, and duration of your visit to the website, how you got to the website, and more.

Web Beacons and Widgets

To understand how web beacons and widgets are able to track users across the internet, it important to remember that any given website is an assemblage of information stored across multiple servers. Though the website might appear as a single page to the user, a single page can actually be thought of as a collage of items that are all put together on demand every time a user visits the website. When a user visits a website, a “call” is put out to every server associated with the requested page to provide their respective information. This “call” for information is how websites and servers are able to track users across the internet. Two specific types of trackers are relevant as it relates to this Website’s privacy policy:

Web Beacons: A web beacon is a piece of code embedded in a website that initiates a server request to the tracking company. These web beacons are embedded across multiple websites and are often invisible and unobtrusive to users—so that most users are unaware of them. These beacons often take the form of a transparent pixel. When a user accesses a website with a web beacon present, then a server request is initiated that notifies the tracking company that the user has accessed that website. These web beacons can be thought of as digital cookie crumbs that enable tracking companies to know when a user has visited a particular webpage.

Widgets are more complex pieces of code that enable websites and networks to offer services to users within and outside of their respective website. Examples include social media buttons (such as the Facebook Like button), multimedia players (such as YouTube embedded videos), and more. Like web beacons, these widgets are able to track users across multiple websites. Widgets also enable websites and tracking companies to collect additional information through the user’s interaction with the widget.

Google Analytics

This Website uses Google Analytics. This web analytics service offered by Google tracks and reports website traffic. When you visit our Website, Google Analytics collects the URL of the specific page you visited, your IP address, and may create and read cookie data stored on your device. Apps owned by Google (such as YouTube) or that use Google Advertising services also share information with Google, such as the name of the app and the unique identifier for the advertisement. Google collects and uses this information to maintain and improve their services, deliver personalized ad content, measure the effectiveness of advertising, and more, across their networks.

To learn more about how Google Analytics operates, please see “How Google uses information from sites or apps that use our services” at www.google.com/policies/privacy/partners/.

How We Share Your Information

We only share your information with the following internal and external parties and for the following purposes:

Within Our Organization

We ensure that only those who require access to your information to fulfill their work obligations are able to do so.

Service Providers

We may share your personal information with Service Providers (such as Google Analytics) to monitor and analyze your use of our Website.

Business Transfers

We may share or transfer your information in connection with or during negotiations of any merger or sale of our organization’s assets, financing, or acquisition of all or a portion of our organization to another organization.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our organization and any other subsidiaries or collaborations with other organizations.

Business Partners

We may share your information with our business partners to offer you certain services.

Legal Requirement

We may share your information with legal authorities as required.

With Your Consent

We may disclose your personal information for any other purpose with your consent.

How We Store Your Information

We may store your data across multiple locations.

GoDaddy

This Website is hosted by GoDaddy, a web hosting company headquartered in Tempe, Arizona. GoDaddy’s data policy compliant with the Federal and California state law (California Consumer Privacy Act [CCPA]). This matters for you as all data accessed through this website is processed through GoDaddy servers. Please note that CCPA protection only applies to residents of California and only under certain conditions (to learn more see California Consumer Privacy Act below). For more information about GoDaddy’s Global Privacy Policy, please see: https://www.godaddy.com/legal/agreements/privacy-policy

Google Workspace

We use Google Workspace including Gmail, Voice, and other applications to support our business activities. Google’s data collection practices are extensive and include content such as the information included in emails, spreadsheets, and more. For more information about Google’s Privacy Policy, please see: https://policies.google.com/privacy?hl=en-US.

Additional Services Providers

We may store your information on the servers of additional third-party providers in order to provide our services and process your requests.

Security of Your Information

We make every effort to keep your information safe and secure. We do this by ensuring that only authorized individuals within our organization are able to access your information and by only contracting or partnering with other respected businesses and organizations. While we strive to keep your information safe and secure, we cannot guarantee its absolute security. Should a data breach occur within our organization or with one of our partner businesses and organizations, we follow all applicable laws in contacting you immediately.

Retention of Your Personal Data

We will store your information only for as long as is necessary for the purposes set out in this privacy policy. Legal obligations may require us to store your information for an extended period of time. We will delete your information when it is no longer necessary for the purposes set out in this privacy policy or required by law.

Children’s Privacy

We do not knowingly collect any information from anyone under the age of 18. If you are a parent or guardian, and are aware that your child has provided us with personal data, please contact us (see below). If we become aware that we have collected information from anyone under the age of 18 without verification of parental consent, we will take steps to remove that information from our servers.

Removal of Your Information

If you would like your information removed from our servers and for us to stop processing your data, please contact us at hello@lucia-agency.com

How You Can Access Your Data

If you would like to access the information we have about you—as well as the information we have shared about you with partner organizations and businesses—please contact us at hello@lucia-agency.com.

We will provide you with all available records regarding your information, including a list of organizations that we may have shared your information with should records no longer exist.

Links to Other Websites

Our Website contains links to the websites of other organizations. We have no control over their content, and are not liable for the content nor data collection policies of these external websites. We encourage you to review their privacy policies.

We reserve the right to update and modify this privacy policy at any time. Modifications will take effect immediately upon their posting.

A Note About the California Consumer Privacy Act

The CCPA offers California residents the right to know, the right to delete, the right to opt-out of sale or sharing, the right to correct, and the right to limit use and disclosure of sensitive personal information. These protections are only offered to residents of California and only apply to for-profit businesses with a gross annual revenue of over $25 million, buy, sell, or share the personal information of 100,000 or more California residents or households; or, derive 50% or more of their annual revenue from selling California residents’ personal information. Though the CCPA does not apply to Lucia Agency, we support the policy. For more information about the CCPA, please see: https://oag.ca.gov/privacy/ccpa.

If you have any questions about this Privacy Policy, or would like to access, correct, or delete any information we may have about you, please contact us at: hello@lucia-agency.com.